• I can’t access my current email to receive the DARI payment receipt. How can I update my email address on DARI?

  You can update your email address through the Ministry of the Interior (MOI) mobile app, MOI UAE.

• If there is a POA, do all parties involved in a tenancy contract still have to approve a certain transaction?

  The POA-holder may approve a transaction on behalf of the remaining parties within the right of their POA permission.

• My tenancy contract registration was rejected. What could be the reasons for this rejection?

  The reasons may vary. If the reason is unclear, please contact support@dari.ae for more details

• I executed a real estate service on DARI and paid fees for it. How can I receive my receipt?

  After completing the application, you will receive an email containing the receipt.You can also download the receipt from the DARI platform's 'Appli...

• I currently have no access to the DARI platform’s payment methods. Is there an option to proceed with payment through the Municipality instead?

  Currently, the payment should be made through DARI only. 

• What is the Premise ID?

  The Premise ID is a 10-digit number on your Tenancy Contract or Property Purchase Contract. For example, you can use your Premise ID to look up your propert...

• Is there an exception for special categories?

  There are no exceptions to these services fees.

• What is DARI’s refund policy?

  You can ask for extra services that come with a cost through DARI. These services could be things like Tawtheeq and lease registration, issuing certificate...

• Where can I get a Premise ID from?

  You can request a Premise ID from the ADDC.

• Is there a refund for submitted services?

  You can read more about the refund policy by clicking here [Add refund policy article link].

• How can I correct the Premise ID on DARI?

  the primary method for updating the Premise ID is by modifying the property details through TAMM. An exception exists if the unit is currently rented with a...

• How can I request a refund if I mistakenly made two transactions

   Kindly share with us your request through the email address refund@DARI.ae. Our support team will verify your request and reply as soon as possible.

• Why is my Premise ID showing wrong?

  The reason could be that the Premise ID was entered incorrectly during the property's initial enrolment or updated in one of the previous contracts.

• How can I top up my Wallet on DARI?

     Access your profile, and under 'My Wallet & Payments', choose 'Top Up Wallet.'  Enter the desired amount in AED and proceed with th...

• Can I edit the Premise ID after completing the tenancy contract?

  Yes. If the contract is active, you can edit the Premise ID using DARI's tenancy contract modification service. Otherwise, you can update your property ...

• What is DARI Wallet?

  DARI Wallet is the amount you have topped up on DARI previously to avoid exceeding the daily spending limit associated with  your credit card.

• I am not able to approve the application.

  It could be a technical or permission issue. Please contact customer support for help at support@dari.ae.

• Can I move the Smart Hub Wallet to the DARI Wallet?

  . No. That is not possible. You should connect your credit card with DARI directly to complete your transaction. 

• Why is my Premise ID unlinked with DARI?

  The initial enrolment of the property must include the Premise ID in the unit details. Otherwise, the system will block the initial enrolment of the unit.

• Can I pay with DARI Wallet for all services or only for certain ones?

  Yes. You can use the DARI Wallet for all services.

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