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Help Center Dari FAQs

Service Related

  • How can I top up my wallet if I have a maximum limit on my credit card?

    You can top up your DARI Wallet daily until you reach the required amount. Otherwise, please contact DARI support@DARI.ae  if you wish to top up your walle...

  • How can I approve the application?

    Login to your DARI account, click on Applications, and choose the application in question to view. You can now view the application details and choose wheth...

  • How can I link my premise ID in DARI?

    The primary method for updating or linking the premise ID is by updating the property details through TAMM. One exception is if the unit is currently rented...

  • When can the tenancy contract be renewed?

     It can be renewed within 1 month before the expiry date.

  • Why can’t I pay with DARI Wallet ?

    The reason might be because you don’t have enough balance. Otherwise, please contact the customer support team at  support@dari.ae for further assistance.

  • Who can pay the Abu Dhabi Water & Electricity Authority (ADWEA) bill?

    Either the lessor or the tenant can pay the ADDC bill. The party who will be paying the bill is specified in the registration phase.

  • Can I use multiple credit/debit cards in my wallet ?

    Yes, you can. 

  • Why did the owner receive the ADDC bill, although there is a new tenant?

    If the contract shows that the tenant will pay the ADDC bill, we will check it from our end. For further assistance, please contact our support team at supp...

  • Can I save my visa card for future services on the DARI platform?

    Unfortunately, this is not possible at the moment.  

  • Can I save my visa card for future services on the DARI platform?

    Unfortunately, this is not possible at the moment.  

  • Why was the ADWEA bill returned to the owner if the contract had expired?

    If the contract is expired, the ADEWA bill will be charged to the tenant unless the expired contract is closed. In that case, we may raise the case to the t...

  • I chose the tenant to pay the ADEWA bill, but it still comes under my owner’s name. What might be the reason for this?

    It might be a technical issue. We need to investigate the notification sent by the system to ADDC. Please report your issue to our support team at support@d...

  • I’m receiving the ADWEA fees, although I’m a local resident. Why is that?

     ADM fees are zero for local tenants. It might be that the tenant's nationality at the time of registering the contract was non-local, in which case the...

  • When can we add or change the occupants?

    You can add or change occupants as long as the contract is valid.

  • Who can add occupants?

     The lessor may add the occupants during contract registration. They can also modify the contract to add or change occupants throughout its duration.

  • How can I add an occupant who still hasn’t received an EID?

    It is not applicable to add an occupant without an EID.

  • What is the maximum number of occupants?

    3 occupants per bedroom in the unit.

  • Should pets be mentioned in the tenancy contract?

    Yes, upon the lessor and tenant agreement.

  • Can I add occupants 7 days after initiating the tenancy contract?

    Yes, the lessor can add occupants.

  • What are the fees for adding occupants?

    It is free of charge.

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  • Questions & Answers
    • What is Abu Dhabi/Al Ain Distribution Company? / When can I use AADC/ADDC?
    • What is Dari ECO-SYSTEM?
    • What is the Federal Authority for Identity and Citizenship?
    • What is Dari Customer Support Working hours?
    • Where can I find my UID number?
    • What is OTP?
    • What is the UAE Pass?
    • How is the UAE pass activated?
    • Why didn’t I receive an OTP and how can I get an OTP?
    • WHO CAN BUY A PROPERTY (LAND/UNIT) IN UAE?
    • What is the Premise ID?
    • What is the Title Deed?
    • How can I book an appointment with DMT to complete a sale transaction?
    • What is the No Objection Certificate?
    • Why have the fees for certificate services increased?
    • What are electronic administrative services fees?
    • When are electronic administrative services fees paid?
    • Are electronic administrative services fees paid if the service has been completed through physical municipality customer service centers?
    User Related
    • How can I follow up on a service that I previously applied for?
    • When can the tenancy contract be renewed?
    • How can I update my personal details?
    • Can I log in to my DARI abroad with UAE PASS?
    • Can I renew a tenancy contract through DARI?
    • What does “Update your information on MOI” mean when I am trying to log in?
    • Why is my application still active when I have canceled it already?
    • Why can’t I find my approved and paid applications on DARI?
    • Can I log in by email?
    • Why am I unable to find my properties on the DARI platform?
    • Can I log in using the mobile number I registered in the EID?
    • Where is the DARI Office located?
    • DARI contact details?
    • Can I initiate, approve, and decline applications abroad?
    • How can I schedule an appointment at the DARI Office
    • Why is my application still pending?
    • What is the process to book an appointment for DARI at Your Place, and what are the associated fees?
    • Where can I find my UID (Unified number)?
    • How is UAE Pass activated?
    • What does “Update your information on MOI” mean when I am trying to log in?
    View all 71
    Service Related
    • What is DARI?
    • Where can I find draft applications?
    • Why can’t I find my property on DARI?
    • My application is not showing on DARI ?
    • My application is showing as “in progress”?
    • What does “Under municipality review” mean?
    • Why can’t I apply for a service?
    • Why is my application still active when I have canceled it already?
    • Can the tenant renew the tenancy contract?
    • Is there any delay penalty for the tenancy contract renewal?
    • Can I renew the contract by replacing the tenant?
    • What services can non-resident customers view and use on DARI?
    • What is DARI at Your Place?
    • Why didn’t I receive an OTP, and how can I get one?
    • How can the non-resident customers receive their OTP?
    • Can non-residents create profiles on DARI?
    • What can be changed during the renewal/modification of the PMA?
    • Does DARI manage properties?
    • What is the PMA maximum duration?
    • What are the differences between SmartHub and DARI?
    View all 93
    Real Estate Market Related
    • Does DARI provide data analysis for the transactions happening in the real estate sector in Abu Dhabi?
    • How accurate are the analytical market data provided on the DARI homepage?
    • What is the source of the market data provided on the DARI homepage?
    • How frequently updated is the data on the DARI Market Insight dashboard?
    • What are the emirates covered in the DARI Market Insight dashboard?
  • Account Details
    • Changing My Account Details
    • Sign In / Log In to Dari
    • Log In as a Guest
    • How to Top Up my Wallet Balance?
    • Wallet Balance
  • Transaction details
    • Transactions Details
  • Lease
    • Register Tenancy Contract (Lessor)
    • Register Tenancy Contract (Tenant)
    • Modify Tenancy Contract
    • Renew Tenancy Contract
    • Cancel Tenancy Contract
    • Lease Registration Fees
    • Close Tenancy Contract
    • Terminate Tenancy Contract by Court Order
    • Register Property Management Agreement - Company
    • Register Property Management Agreement - Freehold
    • Modify Property Management Agreement
    • Terminate Property Management Agreement
    • Renew Property Management Agreement
    • Cancel Tenancy Contract for multiple units
    • Register Property Management Agreement (between the bank and PMC)
    • Register Property Management Agreement (between the bank and owner)
    • Close Tenancy Contract for multiple units
    • Terminate Tenancy Contract by Court Order
    • Renew Property Management Agreement with a possessory mortgage between the bank and (PMC)
    • Terminate Property Management Agreement with a possessory mortgage between the bank and owner
    View all 25
  • Certificates
    • Certificate of Owned Properties
    • Site Plan
    • Title Deed (Unit)
    • Verification Certificate (Land)
    • Title Deed (Land)
    • Verification Certificate (Unit)
  • Transactions
    • Sell Property
    • Wavier of Musataha
    • Transfer Long Lease to Musataha
    • Off-Plan Unit Sale Registration
    • Off-Plan Plot Sale Registration
    • Transferring a registered Unit from the initial register to the real estate register (with a mortgage)
    • Transferring a registered Land from the initial register to the real estate register (without a mortgage)
    • Transfer Registered Lands from an Initial Register to the Real Estate Register (With a Mortgage)
    • Transferring a Registered Unit from the Initial Register to the Real Estate Register (Without a Mortgage)
    • Rent Payment
  • Financing & Mortgages
    • Register a Property Mortgage Contract
    • Register Unit Mortgage
    • Request Property Mortgage Redemption
  • Authorizations
    • Register Power of Attorney (Owner)
    • Register Power of Attorney (Representative)
    • Register Power of Attorney (Third Party)
  • Company Management
    • Open Company Employee Account - Company
    • Open Company Employee Account - Individual
    • Edit Employee Account
    • Open Company Account
    • Update Company Account
  • Licensing
    • Register Valuation Company
    • Register Valuator (Employee)
    • Register Primary Developer
    • Register Secondary Developer
    • Register Broker (Individual)
    • Register Auctioneer (Employee)
    • Register Broker (Employee)
    • Register Auctioneering Company
    • Register Broker Company
  • General FAQ
    • What are the types of dispute?
    • What are the matters of disputes?
    • What is a dispute description?
    • What is an address?
    • What are applications? What are their types?
    • Who is the plaintiff?
    • Who is the defendant?
  • Individual Services
    • Individual Services
  • Advertising & Exhibition permits
    • Request a Permit to Organize a Real Estate Project Launch Event
    • Request an Off-Plan Sale Advertisement Permit
    • Request an Exhibition Stand License to Promote and Market a Real Estate Project
    • Request a Permit to Participate in a Real Estate Local Exhibition
    • Request a Permit to Participate in a Foreign Real Estate Exhibition
  • Madhmoun
    • Request a Permit to Advertise on Websites
    • Renew a Permit to Advertise on Websites
    • Cancel a Permit to Advertise on Websites
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