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Help Center Dari FAQs

Questions & Answers

  • What is Abu Dhabi/Al Ain Distribution Company? / When can I use AADC/ADDC?

    The Abu Dhabi Distribution Company (ADDC) is the government authority responsible for water and power (electricity) services in Abu Dhabi Emirate. Through t...

  • What is Dari ECO-SYSTEM?

    Dari is the Digital Real-Estate Ecosystem, which was developed to improve the real estate sector system and all the real estate services in Abu Dhabi.

  • What is the Federal Authority for Identity and Citizenship?

    The Federal Authority for Identity and Citizenship (ICA) was established on Sha’ban 15, 1425H corresponding to September 29, 2004, under the name “Emirates ...

  • What is Dari Customer Support Working hours?

    You can get in touch with our customer service team on 600523333 Our Working hours are from 7:00 AM to 6:00 PM, from Monday to Friday You can also send ...

  • Where can I find my UID number?

    The Unified Number (UID) is a mandatory piece of information needed to apply for an Emirati ID. Without a UID number, the application for Emirates ID is inc...

  • What is OTP?

    OTP stands for one-time password, and is also known as a one-time PIN, one-time authorization code (OTAC), or dynamic password. It is a password that is val...

  • What is the UAE Pass?

    When you try to login to Dari – the digital real estate ecosystem – your account can be verified through your UAE Pass. If the user account is unverified, y...

  • How is the UAE pass activated?

    Welcome to our humble kiosk, that’s a great question! Here is a small video that can help you activate your UAE PASS. You can use the UAE Pass to login to ...

  • Why didn’t I receive an OTP and how can I get an OTP?

    If you do not receive an OTP (one-time password) while trying to login to Dari – the digital real estate ecosystem – for the first time, then you may need ...

  • WHO CAN BUY A PROPERTY (LAND/UNIT) IN UAE?

    As a buyer, first you should establish which areas you are eligible to buy in, the below table will help you to find the areas that's you are eligibl...

  • What is the Premise ID?

    The Premise ID is shown on your Tenancy Contract or Property Purchase Contract. It is a 10-digit number; for example: 1234567890. Once entered, your address...

  • What is the Title Deed?

    A title deed (Mulkiya) is a document registered and can usually be accessed through the Land Department. The document presents ownership proof of a plot of ...

  • How can I book an appointment with DMT to complete a sale transaction?

    If the seller (initiator) got the Department of Municipality and Transport (DMT)’s approval for a service, the seller will receive a notification through ...

  • What is the No Objection Certificate?

    The No Objection Certificate (NOC) is a legal document issued by an organization, institute, or an individual to say that they have no objection to any of t...

  • Why have the fees for certificate services increased?

    We incorporated an electronic administrative service in addition to the existing fees.

  • What are electronic administrative services fees?

    A symbolic fee that is paid in return for advanced electronic services across Abu Dhabi's platforms.

  • When are electronic administrative services fees paid?

    These fees are paid when electronic administrative services are needed.

  • Are electronic administrative services fees paid if the service has been completed through physical municipality customer service centers?

    Yes, this fee includes internal and external systems.

  • Questions & Answers
    • What is Abu Dhabi/Al Ain Distribution Company? / When can I use AADC/ADDC?
    • What is Dari ECO-SYSTEM?
    • What is the Federal Authority for Identity and Citizenship?
    • What is Dari Customer Support Working hours?
    • Where can I find my UID number?
    • What is OTP?
    • What is the UAE Pass?
    • How is the UAE pass activated?
    • Why didn’t I receive an OTP and how can I get an OTP?
    • WHO CAN BUY A PROPERTY (LAND/UNIT) IN UAE?
    • What is the Premise ID?
    • What is the Title Deed?
    • How can I book an appointment with DMT to complete a sale transaction?
    • What is the No Objection Certificate?
    • Why have the fees for certificate services increased?
    • What are electronic administrative services fees?
    • When are electronic administrative services fees paid?
    • Are electronic administrative services fees paid if the service has been completed through physical municipality customer service centers?
    User Related
    • How can I follow up on a service that I previously applied for?
    • When can the tenancy contract be renewed?
    • How can I update my personal details?
    • Can I log in to my DARI abroad with UAE PASS?
    • Can I renew a tenancy contract through DARI?
    • What does “Update your information on MOI” mean when I am trying to log in?
    • Why is my application still active when I have canceled it already?
    • Why can’t I find my approved and paid applications on DARI?
    • Can I log in by email?
    • Why am I unable to find my properties on the DARI platform?
    • Can I log in using the mobile number I registered in the EID?
    • Where is the DARI Office located?
    • DARI contact details?
    • Can I initiate, approve, and decline applications abroad?
    • How can I schedule an appointment at the DARI Office
    • Why is my application still pending?
    • What is the process to book an appointment for DARI at Your Place, and what are the associated fees?
    • Where can I find my UID (Unified number)?
    • How is UAE Pass activated?
    • What does “Update your information on MOI” mean when I am trying to log in?
    View all 71
    Service Related
    • What is DARI?
    • Where can I find draft applications?
    • Why can’t I find my property on DARI?
    • My application is not showing on DARI ?
    • My application is showing as “in progress”?
    • What does “Under municipality review” mean?
    • Why can’t I apply for a service?
    • Why is my application still active when I have canceled it already?
    • Can the tenant renew the tenancy contract?
    • Is there any delay penalty for the tenancy contract renewal?
    • Can I renew the contract by replacing the tenant?
    • What services can non-resident customers view and use on DARI?
    • What is DARI at Your Place?
    • Why didn’t I receive an OTP, and how can I get one?
    • How can the non-resident customers receive their OTP?
    • Can non-residents create profiles on DARI?
    • What can be changed during the renewal/modification of the PMA?
    • Does DARI manage properties?
    • What is the PMA maximum duration?
    • What are the differences between SmartHub and DARI?
    View all 93
    Real Estate Market Related
    • Does DARI provide data analysis for the transactions happening in the real estate sector in Abu Dhabi?
    • How accurate are the analytical market data provided on the DARI homepage?
    • What is the source of the market data provided on the DARI homepage?
    • How frequently updated is the data on the DARI Market Insight dashboard?
    • What are the emirates covered in the DARI Market Insight dashboard?
  • Account Details
    • Changing My Account Details
    • Sign In / Log In to Dari
    • Log In as a Guest
    • How to Top Up my Wallet Balance?
    • Wallet Balance
  • Transaction details
    • Transactions Details
  • Lease
    • Register Tenancy Contract (Lessor)
    • Register Tenancy Contract (Tenant)
    • Modify Tenancy Contract
    • Renew Tenancy Contract
    • Cancel Tenancy Contract
    • Lease Registration Fees
    • Close Tenancy Contract
    • Terminate Tenancy Contract by Court Order
    • Register Property Management Agreement - Company
    • Register Property Management Agreement - Freehold
    • Modify Property Management Agreement
    • Terminate Property Management Agreement
    • Renew Property Management Agreement
    • Cancel Tenancy Contract for multiple units
    • Register Property Management Agreement (between the bank and PMC)
    • Register Property Management Agreement (between the bank and owner)
    • Close Tenancy Contract for multiple units
    • Terminate Tenancy Contract by Court Order
    • Renew Property Management Agreement with a possessory mortgage between the bank and (PMC)
    • Terminate Property Management Agreement with a possessory mortgage between the bank and owner
    View all 25
  • Certificates
    • Certificate of Owned Properties
    • Site Plan
    • Title Deed (Unit)
    • Verification Certificate (Land)
    • Title Deed (Land)
    • Verification Certificate (Unit)
  • Transactions
    • Sell Property
    • Wavier of Musataha
    • Transfer Long Lease to Musataha
    • Off-Plan Unit Sale Registration
    • Off-Plan Plot Sale Registration
    • Transferring a registered Unit from the initial register to the real estate register (with a mortgage)
    • Transferring a registered Land from the initial register to the real estate register (without a mortgage)
    • Transfer Registered Lands from an Initial Register to the Real Estate Register (With a Mortgage)
    • Transferring a Registered Unit from the Initial Register to the Real Estate Register (Without a Mortgage)
    • Rent Payment
  • Financing & Mortgages
    • Register a Property Mortgage Contract
    • Register Unit Mortgage
    • Request Property Mortgage Redemption
  • Authorizations
    • Register Power of Attorney (Owner)
    • Register Power of Attorney (Representative)
    • Register Power of Attorney (Third Party)
  • Company Management
    • Open Company Employee Account - Company
    • Open Company Employee Account - Individual
    • Edit Employee Account
    • Open Company Account
    • Update Company Account
  • Licensing
    • Register Valuation Company
    • Register Valuator (Employee)
    • Register Primary Developer
    • Register Secondary Developer
    • Register Broker (Individual)
    • Register Auctioneer (Employee)
    • Register Broker (Employee)
    • Register Auctioneering Company
    • Register Broker Company
  • General FAQ
    • What are the types of dispute?
    • What are the matters of disputes?
    • What is a dispute description?
    • What is an address?
    • What are applications? What are their types?
    • Who is the plaintiff?
    • Who is the defendant?
  • Individual Services
    • Individual Services
  • Advertising & Exhibition permits
    • Request a Permit to Organize a Real Estate Project Launch Event
    • Request an Off-Plan Sale Advertisement Permit
    • Request an Exhibition Stand License to Promote and Market a Real Estate Project
    • Request a Permit to Participate in a Real Estate Local Exhibition
    • Request a Permit to Participate in a Foreign Real Estate Exhibition
  • Madhmoun
    • Request a Permit to Advertise on Websites
    • Renew a Permit to Advertise on Websites
    • Cancel a Permit to Advertise on Websites
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